1. INTRODUCTORY PROVISIONS

1.1. In accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the ‘Civil Code’), these Terms and Conditions (hereinafter referred to as the ‘Terms and Conditions’) of the sole trader MM Bridge s.r.o. with his registered office at Nad Uzlabinou 708/7, Prague 10, 10800, ID no. 087 60 241 registered in the Public Register kept at the Municipal Court in Prague. (hereinafter referred to as the ‘Seller’) govern the mutual rights and obligations of the Contracting Parties arising in connection with the conclusion of the Purchase Agreement (hereinafter referred to as the ‘Purchase Agreement’) between the Seller and another physical person (hereinafter referred to as the ‘Buyer’) via the Seller’s e-shop. The e-shop is operated by the Seller on a website located at https://www.milanbridge.com (hereinafter referred to as the ‘website’) through the interface of the Website (hereinafter referred to as the ‘web interface of the shop’).

1.2. The Terms and Conditions do not apply to cases when a person intending to buy services from the Seller is a legal person or person who acts in the framework of their business activity when ordering services or in the framework of the independent pursuit of their profession. For wholesale relations, we will send you terms of sale on request.

1.3. Provisions derogating from the Terms and Conditions may be negotiated in the Purchase Agreement. Derogating arrangements in the Purchase Agreement shall take precedence over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drafted in Czech and English. The Purchase Agreement can only be concluded in Czech and English.

1.5. The Buyer is obligated to become acquainted with these Terms and Conditions of the Seller. By placing the order, the Buyer accepts these Terms and Conditions and agrees with their content.

2. THE ORDER

2.1. The Buyer orders services directly from the web interface of the shop.

2.2. When ordering services, the Buyer is obligated to state all data correctly and truthfully. Data provided when ordering services are considered by the Seller to be correct.

3. CONCLUSION OF THE PURCHASE AGREEMENT

3.1. All presentations of the services placed in the web interface of the shop are informative and the Seller is not obligated to conclude a purchase agreement for these services. The provision of Section 1732 (2) of the Civil Code shall not apply. The order is a proposal for the conclusion of a purchase agreement.

3.2. The web interface of the shop contains information about the services, including the indication of the prices of the individual services. Prices of services are listed including VAT and all other taxes and fees. Prices of services remain valid for as long as they are displayed in the web interface of the shop. This provision does not limit the Seller’s ability to conclude a purchase agreement for individually negotiated terms.

3.3. To order the services, the Buyer shall complete the order form in the web interface of the shop. The order form contains, in particular, information on:

• ordered services (the Buyer shall ‘place’ the ordered services into the electronic shopping cart, or choose the option by checking the box of the web interface of the shop),
• the method of payment of the purchase price of the services (hereinafter collectively referred to as the ‘Order’).

The errorless completion of the contact details is a prerequisite for the conclusion of the Purchase Agreement. In particular, if the e-mail address is not entered correctly, the receipt of the Order is not confirmed by the Seller and the Buyer is obligated to duly correct this data.

3.4. Before sending the Order to the Seller, the Buyer is allowed to check and modify the data that the Buyer has placed in the Order, also with respect to the Buyer’s ability to identify and correct the errors incurred when entering the data into the Order. The Order shall be sent by the Buyer to the Seller by clicking on the appropriate order button. The data stated in the Order are deemed correct by the Seller. By properly filling in and sending the Order, the Buyer confirms, inter alia, that he/she agrees to these Terms and Conditions and the data and consents contained therein. Upon receipt of the Order, the Seller shall confirm this receipt to the Buyer by e-mail, to the e-mail address of the Buyer stated in the user account or in the Order (hereinafter referred to as the ‘e-mail address of the Buyer’) If the Order cannot be accepted, the Buyer shall be informed about this via the e-mail address of the Buyer.

3.5. The Purchase Agreement is concluded between the Seller and the Buyer by delivery of the acceptance of the Order (acceptance), which is sent to the Buyer by the Seller by e-mail to the e-mail address of the Buyer.

3.6. The Buyer agrees to the use of remote means of communication when concluding the Purchase Agreement. Costs incurred to the Buyer when using remote means of communication in connection with the conclusion of the Purchase Agreement (costs of Internet connection, telephone call costs) are borne by the Buyer him-/herself, in which case these costs do not differ from the basic rate.

4. PRICE OF SERVICES AND TERMS OF PAYMENT

4.1. According to the Purchase Agreement, the price of the services and potential other costs may be paid by the Buyer to the Seller in the following manner:

• via a cashless wire transfer to the Seller’s bank account
  no. 2401738048/2010 (IBAN CZ10 2010 0000 0024 0173 8048, SWIFT/BIC FIOBCZPPXXX) maintained in CZK by FIO Bank a.s. or no. 2801738055/2010 (IBAN CZ94 2010 0000 0028 0173 8055, SWIFT/BIC FIOBCZPPXXX) maintained in EUR by FIO Bank a.s, or
• via a cashless payment card maintained by the GoPay company;

4.2. The Seller does not ask the Buyer for a deposit or other similar payments. This is without prejudice to the provisions of Article 4.6. of the Terms and Conditions, nor to the case when the Buyer has chosen a cashless wire transfer to the Seller’s bank account or via a payment card as the payment method for the payment of the purchase price.

4.3. In the case of cashless payment, the purchase price is due within three working days of the conclusion of the Purchase Agreement.

4.4. In the case of cashless payment, the Buyer is obligated to pay the purchase price of the services together with the variable payment symbol. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s bank account.

4.5. Service will be provided after the purchase price has been credited to the Seller’s bank account.

4.6. Any discounts on the price of the services provided by the Seller to the Buyer cannot be combined with each other.

4.7. If it is customary in the course of trade or if stipulated by generally binding legal regulations, the Seller shall issue an invoice, to the Buyer concerning the payments made under the Purchase Agreement. The Seller is value-added tax non-payer. The invoice shall be issued by the Seller to the Buyer after the payment of the purchase price of the services and shall be sent in the electronic form to the e-mail address of the Buyer.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. The Buyer, in accordance with the provision of Section 1829 (1) of the Civil Code has the right to withdraw from the Purchase Agreement within fourteen (14) days of receiving of the access data. The withdrawal from the Purchase Agreement must be sent to the Seller within the period specified in the previous sentence. In order to withdraw from the Purchase Agreement, the Buyer may use the e-mail address: info@milanbridge.com, in the text of which he/she shall state: ‘I declare that I hereby withdraw from the Purchase Agreement of these services: …., order number ….’. The Buyer may also send the withdrawal from the Purchase Agreement by correspondence to the address of the Seller’s business premises or to the e-mail address of the Seller stated in the contact details in Article 12 of the Terms and Conditions (hereinafter referred to as the ‘e-mail address of the Seller’).

5.2. In the case of withdrawal from the Purchase Agreement according to Article 5.1. of the Terms and Conditions, the Purchase Agreement shall be cancelled from the beginning. Access to the Seller services will be cancelled.

5.3. In the case of withdrawal from the Purchase Agreement according to Article 5.1. of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of withdrawal from the Purchase Agreement, in the same manner as the Seller has received them from the Buyer. If the Buyer indicates his/her bank account details in the withdrawal notice, the Seller shall return the funds to the Buyer to the specified bank account.

5.4. Until the receipt of the access data by the Buyer, the Seller is entitled to withdraw from the Purchase Agreement for serious operational reasons (e.g. a sudden lack of capacities etc.). In such a case, the Seller shall return the purchase price to the Buyer without undue delay, via a cashless wire transfer to the Buyer’s bank account.

5.5. If a gift is provided to the Buyer together with the services, the donation agreement between the Seller and the Buyer is concluded with a condition subsequent that should the Buyer withdraw from the Purchase Agreement in accordance with Article 5.1. of the Terms and Conditions, the donation agreement shall expire and the Buyer is obligated to return the given gift to the Seller.

5.6. The Seller is also entitled to withdraw from the purchase contract in case of breach of obligations to protect copyright (Article 6 of the Terms and Conditions) by the Buyer.

6. SECURITY AND PROTECTION OF COPYRIGHTS

6.1. Access data to the products or to the relevant URL address are intended only for the customer's personal use. Access to the user account is secured by a username and password. The customer is obliged to maintain confidentiality regarding the information necessary to access his user account for the product or the provided URL address. The seller bears no responsibility for misuse of the username and password by a third party.

6.2. The products that the seller sells through the web interface, including their content, are subject to legal protection under copyright law. Any distribution or provision of them to third parties without the consent of the author is prohibited. The authorization to exercise the right to use the author's work can only be granted to the customer on the basis of a license agreement. The customer is liable to the seller for the damage caused by the violation of copyright protection rights.

7. DEFECTIVE PERFORMANCE RIGHTS

7.1. The rights and obligations of the Contracting Parties regarding the rights to defective performance are governed by the relevant generally binding legal regulations, in particular, Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., On Consumer Protection.

7.2. Other rights and obligations of the Contracting Parties related to the Seller’s liability for defects are governed by the Seller’s Complaints Procedure, which is an integral part of these Terms and Conditions.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The Buyer acquires the right to use the services at the moment of receiving the access data

8.2. The Seller is not bound by any codes of conduct in relation to the Buyer in the sense of provisions of Section 1826 (1) (e) of the Civil Code.

8.3. Amicable settlement of complaints of consumers is provided by the Seller through the e-mail address of the Seller. Information on the execution of complaints shall be sent by the Seller to the Buyer to the e-mail address of the Buyer.

8.4. The Seller is entitled to sell the services on the basis of a trade license. The trade license is carried out within the scope of its competence by the relevant Trade Licensing Office. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority exercises, within the defined range, inter alia, the supervision of the observance of Act No. 634/1992 Coll., On Consumer Protection, as amended.

9. PERSONAL DATA PROTECTION

9.1. The Privacy Policy of the Buyer, who is a natural person, can be found here.

10. SENDING OF COMMERCIAL COMMUNICATIONS AND STORING OF COOKIES

10.1. The Buyer agrees to the sending of information related to the Seller’s services, or business to the e-mail address of the Buyer, and also agrees to the sending of commercial communications to the e-mail address of the Buyer.

10.2. The Buyer agrees to the storing of so-called cookies on his/her computer. If it is possible to carry out a purchase on the website and fulfil the Seller’s obligations under the Purchase Agreement without so-called cookies being stored on the Buyer’s computer, the Buyer may withdraw the consent under the previous sentence at any time.

11. DELIVERY

11.1. The delivery to the Buyer may be carried out to the e-mail address of the Buyer.

12. FINAL PROVISIONS

12.1. Relationships not governed by the Terms and Conditions are governed by the Civil Code and Act No. 634/1992 Coll., On Consumer Protection.

12.2. If a relationship based on a purchase agreement contains an international (foreign) element, then the Contracting Parties agree that the relationship is governed by Czech law. If you are a consumer, and the provisions of the law of your habitual residence, from which you cannot derogate by law, provide you with a higher level of protection than the Czech legal order, this higher level of protection is provided to you in legal relations.

12.3. If any provision of the Terms and Conditions is invalid or ineffective or becomes such, a provision shall be introduced instead of the invalid provisions, the meaning of which shall be as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision is without prejudice to the validity of the other provisions.

12.4. The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

12.5. Seller’s contact details:

• address for delivery: MM Bridge s.r.o., Nad Uzlabinou 708/7, Prague 10, 108 00
• email: info@milanbridge.com

12.6. Every consumer has the right to alternative dispute resolution of consumer disputes from a purchase agreement or a service agreement – ADR (alternative dispute resolution) A complete list of alternative dispute resolution bodies will be led by the Ministry of Industry and Trade. In most cases, the Czech Trade Inspection Authority is the supervisory authority.

12.7. These Terms and Conditions become effective from the date of their publication on the website and are applicable in the relevant wording to all orders made on that day and later. The Seller reserves the right to amend and supplement these Terms and Conditions. The new Terms and Conditions shall be published on the website. The date of its publication cancels the validity of the previous Terms and Conditions, but this does not affect the purchase agreements concluded under the current Terms and Conditions.

Complaints procedure for customers of MM Bridge s.r.o.

Preamble
The Complaints Procedure specifies the procedure of the Customer and MM Bridge s.r.o., (hereinafter referred to as the ‘Seller’) in the event that, despite all efforts made by the Seller to maintain the highest quality of the services offered, a legitimate reason for a claim has arisen on the part of the customer.

I. Basic preconditions of claims

The Seller does not provide services to the extent ordered by the Buyer (the content is not available, updated or shows similar defects).

The Buyer submits a complaint via email to the Seller's email address: info@milanbridge.com, or by phone at +420 778 473 375.

II. Deadlines for the enforcement of claims

The Buyer has the right to make a complaint at any time during the period during which he has purchased the Seller's services.

III. Methods of processing claims

1. The customer has the right to have the defect removed free of charge if it is caused by the seller.

2. The customer has the right to a reasonable discount on the purchase price or withdrawal from the contract if the services are not delivered in accordance with the purchase contract.

IV. Making a complaint

By e-mail or by phone with a description of the problem, or you can provide screenshots or a video demonstrating the subject of the complaint.

V. Final Provisions

The Complaints Procedure is governed by the relevant provisions of the Civil Code No. 89/2012 Coll., in particular Section 2161 et seq. and Act No. 634/1992 Coll., On Consumer Protection. It enters into force and is effective on 7 October 7, 2017.